Salesforce Service Cloud
Impress your clients!
Efficient customer service with Salesforce Service Cloud
If you want to give your customers the best possible service, it’s essential to have a clear picture of your communication with them through all available channels. From chatbots to phone and e-mail, Service Cloud from Salesforce integrates all channels in a single system. Your personal Outbirds consultant can set up the system together with you.
What is Salesforce Service Cloud?
With Salesforce Service Cloud, you have a clear picture of your customer contacts. This results in a higher customer satisfaction score. An intelligent ticket system ensures that questions reach the right person quickly, which means customers can be helped faster, or help themselves with the self-service knowledge bank.
Call centre and service in one
Thanks to the integrated call centre software in Salesforce Service Cloud, your service staff can work even more efficiently. You can see who is calling before the caller even says their name. Your Outbirds consultant can help you perfectly tune the extensive functionality to your service organisation.
Optimum field service
By adding Salesforce Field Service, your field service staff can also benefit from Salesforce Service Cloud. They have immediate access to all the information they need and can quickly report on their activities. Setting priorities, informing colleagues or planning the route to the next client: Salesforce Field Service helps your field service team on the road.
Salesforce according to Outbirds
By working with consultants from Outbirds, you gain access to specialists who feel like colleagues. Whether it’s implementations, administration or project management, we tackle the challenges you face together. We lead the way and take you with us.
Always a single point of contact
We understand your market
Specialists who feel like colleagues
Clear vision for digitalisation